Jojo

We request you to allow us 3-5 working days to deliver your order. We also ship across the globe with the delivery period varying between 5-12 working days depending upon the country.

At Spexigo, we are committed to providing you with high-quality sunglasses. If you receive a defective pair, we’ll be happy to offer an exchange. Please read our exchange policy below for more details: Eligibility for Exchanges Defective Items Only: Exchanges are only available for defective or damaged sunglasses. If your sunglasses have any manufacturing defects or are damaged during shipping, we will gladly exchange them. 1-Day Exchange Window: You must request an exchange at the day of receiving your order. Condition: Defective items must be returned in their original, unworn condition with the original tags intact and not removed, along with any original packaging. Proof of Purchase: A receipt or order number is required to process your exchange. How to Request an Exchange Contact Us: If you believe your sunglasses are defective, please contact our Customer Service team at hello@spexigo.com or call +91 81222 04911 within 7 days of receiving your order. Provide Details: We may ask you to provide pictures or a description of the defect to expedite the process. Exchange Instructions: Once we confirm the defect, we will send you instructions for returning the item and processing the exchange. Return Shipping: We will provide a prepaid return label for defective items. You will not be responsible for return shipping costs. Exchange Process Once we receive the defective item and confirm the issue, we will process the exchange. The exchange will be for the same product (if available), or we will offer a replacement of equal value or a refund if the item is out of stock. Refunds for Defective Items If an exchange is not possible (e.g., the product is out of stock), we will issue a full refund to your original payment method. Refunds will be processed after we receive and inspect the defective item. Please allow 5-10 business days for the refund to appear, depending on your payment provider. Non-Defective Items We do not offer exchanges for non-defective items, such as size or color changes, or items that are no longer wanted or needed.

At Spexigo, we want you to be completely satisfied with your sunglasses! If you're not happy with your purchase, we’re here to help with returns and exchanges. Please review our return policy below: Eligibility for Returns 7-Day Return Window: You may return your Spexigo sunglasses within 7 days from the date of purchase for a full refund or exchange. Condition: Items must be in new, unworn, and unwashed condition, with the original tags intact and not removed, and the packaging in good condition. Proof of Purchase: A receipt or order number is required to process your return.How to Return Contact Us: To initiate a return, please contact our Customer Service team at hello@spexigo.com or call +91 81222 04911. Return Instructions: We will send you return instructions, including how to send the item back. Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defect or shipping error. We recommend using a trackable shipping service to ensure your return reaches us safely. Refund Process Refunds will be processed only after the product is received and examined. Once your returned item has been inspected to ensure it meets our return criteria, a refund will be issued to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your payment provider. Exchanges are available for items of equal or lesser value, subject to stock availability. Defective or Incorrect Items If your sunglasses arrive defective or you receive an incorrect item, please contact us within 7 days of receiving your order. We will provide a prepaid return label and offer a full refund or exchange at no extra cost.